Printing Frequently Asked Questions
General / Company
What is your phone number and operating hours?
You can call us at PFL at 800-930-2423 or 406-222-2689 from 7am to 7pm MST Monday through Friday. You can send an
email at any time.
What about privacy and security?
No information we collect for order processing or from inquiries is shared with any other company or website. Your information is only used to contact you when necessary. Credit Card information is only used to bill you for products and services ordered.
Our secure shopping cart uses the latest secure server technology. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times.
Most experts consider that ordering securely on the internet is as safe or safer than giving your information over the phone or to stores. Most cards have a Zero Liability policy for internet use and limit your liability in the case of fraudulent use of your card.
What is the PrintingForLess Affiliate Program?
The PrintingForLess Affiliate Program is a community of internet enthusiasts and entrepreneurs who promote PrintingForLess products and earn commissions while doing so. The Program is a great way to earn cash and introduce your website visitors to the quality printing services offered by PrintingForLess. The PrintingForLess Affiliate Program compensates Affiliates with a commission for all initial and recurring orders placed within 90 days of the visitor's first click through to PrintingForLess.com. PrintingForLess Affiliates receive monthly commission checks and are given access to powerful tools that help to optimize and Affiliates' efficacy and profits! You can find more information and sign up
here.
Products / Ordering
Can I order 2-color printing from you?
We suggest you get the best value for your dollar and go for full color, instead of two-color!
Nonetheless, you may use any of our product pages (with the exception of postcards, business cards, presentation folders, catalogs and calendars) to order two-color printing. Simply place your order as usual, then specify in the comments section that it's a two-color job and what PMS colors you have selected. Since we are so efficient at producing high-quality four-color work, two-color pieces will be priced the same as four-color pieces. Two-color postcards, business cards, presentation folders, catalogs and calendars will generally be converted to four-color process equivalents before printing. If you need to produce 2-color business cards or postcards using spot inks, you can
request a printing price quote online. Learn more about
2 Color Printing.
Can you print pieces that are different than the standard formats that you offer?
Yes. Use our form on the
Custom Printing Prices page to request a quote on any printed material that doesn't fit our standard formats.
Is there an extra charge for bleeds?
No. Unlike many other companies, all our prices include full bleeds free of charge. See our
Design Hints page for an explanation of bleeds.
How do I order multiple pieces?
To keep things simple, please place a separate order for each different printed piece you want produced. For example, if you want 3
different 11x17 brochures, please place 3 orders. Obviously, the price for 3,000 of one brochure is not the same as the price for
1,000 each of 3 different brochures, so it would be better to get a
custom price quote.
What kind of paper will my job be printed on?
We have several
paper types available, depending on what product type you are
ordering. The individual pricing pages show available standard options, and many other custom options are available. Contact us for details.
How well will my project match what I see on my monitor?
Most people are surprised at how well their piece matches what they see. But because of wide differences in monitor calibration and the different technologies used, some printed colors may not exactly match the colors on your specific monitor. Please see our
RGB - CMYK Information page for important instructions on getting the results you want. Our
Design Hints page has additional information and illustrations.
Will you match a sample I print out on my own printer, or a previously printed sample?
At PrintingForLess.com, part of the way we offer fast turnaround and low pricing is by printing to a "pleasing color" standard, using standard ink densities.
Therefore, there is no guarantee that your finished piece will approximate your printed sample. This is due in part to the widely varying results from different output devices including inkjet and laser printers, continuous tone proofing devices, high-resolution film-based proofs, and different than true offset lithography. Even from one commercial printing firm to another, there can be significant differences in results. In particular, inkjet and laser prints are known to look substantially different than true offset lithography.
If you require precise color match, please contact us to arrange for a digital color proof.
Once you approve the additional fees (starting at $40), we will produce and send you a hard proof via overnight delivery. When you approve and return the proof, we will strive to match the color of the proof when printing your final piece.
There are substantial additional charges for precise color match service. Also, if you request color correction or other changes after you see your proof, there will be a minimum of another $40+ charged for color correction time and a new proof.
Bottom line: the final product we produce for you is unlikely to match the output from your inkjet -- it will look more professional!
Is there a discount if I re-order?
Yes, exact reprints will be charged $30 less, $10 less on cards and $5 less on business cards. But notice how little additional copies cost. It's way cheaper to print a few extra the first time. To place a reprint order, simply go to the pricing and ordering page for the product you want, and enter the quantity and other specifications as usual. In the
Select Your File Transfer Method section, choose
Exact Reprint of Previous Order # , then enter in the number of the order you want reprinted. Enter in your billing and shipping information and we will post a proof for you to approve right away! (This guarantees that we are reprinting the order you want.)
How do I place an order and have my graphic designer upload my files separately?
When you place your order, select the
"I will be having someone else upload my files." option. The link beneath this
option allows you to send an email to the person with your files, giving them both your order # and a link to the page they
will use to upload your files. When you finish placing your order by clicking the "Send Order" button, you will receive a
confirmation that includes your order Number. Give your designer your order number and have them upload the files from our
File Upload page. Do not have them upload the files without your order number, or we may not be able to match them with your order.
How long does it take for me to get the proof of my order?
Once you have placed your order, you should get a proof within 1 business days after we receive your electronic files.
How long will it take to get my order?
Most orders will be shipped within 4 business days after you approve your proof online. Please check the specific product ordering page for available turnaround times. Shipping by FedEx takes from 1 to 5 business days to get to you depending on your location.
How can I get my order even faster?
Our standard service is quite fast. For most products we ship your order within 4 days after you approve your proof online, via FedEx Ground. In most parts of the country, that means you will have your order in about 6-10 days. If you want to receive your order faster, select one of our faster handling options or upgraded shipping options when you place your order.
Shipping Services
Our online shipping prices are valid within the continental United
States. For Alaska and Hawaii, please order using 2nd Day Air service. We
are also happy to ship to you anywhere around the world. Please provide
us the exact shipping address (street address if available), along with
the quantity and product type you want to order, and we will let you know
the additional shipping costs. Please note that some services are not
available to all countries.
Where can I check shipping transit times?
We primarily use FedEx for standard ground shipments. You can view FedEx
Ground Time-In-Transit information by entering our zipcode, 59047, at this page:
http://www.fedex.com/grd/maps/ShowMapEntry.do?cc=US&language=en
Will I always receive exactly the quantity I order?
Most of the time, we ship you slightly more than you ordered, free of
charge. On occasion, we ship slightly fewer pieces than you ordered.
Printing industry trade standards allow for underages of up to 5%. If you
plan to send your print order to a mailing list or need a guaranteed
quantity, we recommend that you order 5% over the minimum quantity you need.
What if I want to change something on my order after I've placed it or
approved the proof?
We require an electronic "paper trail" for all changes made after your
initial order is placed. You may make changes to such things as quantity,
shipping method, or shipping address by going to the
Change Order Request page.
Please note that some changes cannot be made after certain stages in the
production process -- for instance, the quantity cannot be changed once
your order has been printed.
How do I view my proof?
Just enter your order number in the Search/Order # box at the top of any page of our website. If your order is at the proofing stage, the resulting page will have a link to view and approve your proof.
Mailing Services
Can you mail my postcards, brochures, etc. if I send you a mailing list?
Yes! For postcards, brochures and newsletters, Printingforless.com will be glad to mail your material to a list of mailing addresses that you supply. The pricing is built into our InstaPrice
® calculator on our product ordering pages. You'll have the opportunity to easily upload your mailing list when placing your order, or separately through our mailing list upload page if someone else will be uploading it for you. Please see our
Mailing Services Guide page for more information on all aspects of our mailing services.
Can you use my mailing permit and mail my material from your location?
We are able to mail from our service location using our mail permit only. Mailing permits are tied to local USPS offices and may only be used in the locality where they are issued. If you'd like us to address your material and ship it to you, you could use your own permit and mail it from your location.
Can I have you mail some of my order and ship the rest?
Simply set the full print quantity in the InstaPrice
® calculator and set the Mailing Services quantity to the number of addresses in your mailing list. We'll ship the quantity which is not mailed to the shipping address you provide on the order form.
How should I lay out a piece to comply with USPS mailing regulations? Do you have postcard and brochure templates?
Please see our "
U.S. Mail Layout Guides" for postcard and brochure templates that include both printing and mailing layout guidelines. Also, please give us a ring for further information or assistance in preparing your design for mailing.
How should I lay out a piece to comply with USPS mailing regulations? Do you have postcard and brochure templates?
Can you send mail using the USPS EDDM®, Every Door Direct Mail® service?
Yes, we do a large amount of EDDM
® for our customers and have a great Route Selector Tool on our
ordering page.
Learn all about EDDM® here.
File Preparation
Can I send you documents created in MS Word or PowerPoint?
Absolutely! If you have created documents in Word or PowerPoint that contain photos, clip-art, or other color images,
send them in. Same great service, same great pricing.
What other file formats can you take?
We can take any Mac or PC version of Quark, Pagemaker, InDesign, CorelDRAW!, Illustrator, Photoshop, Freehand, Publisher, Word, PowerPoint, any file output as a PDF or listed on our
File Formats page. If you have other file formats, we may be able to handle them, too. Just ask!.
What types of storage media do you accept?
We can take your files on a CD, DVD or flash drive.
Where to send it.
How well will my piece match what I see on my monitor?
Most people are surprised at how well their order matches
what they see. But because of wide differences in monitor calibration and
the different technologies used, some printed colors may not exactly match the colors on a your specific monitor. We do our best to make your order look good. See our
design hints page for a more technical description.
What is the difference between the RGB and CMYK color space and why does it matter?
RGB refers to the primary colors
of light, Red, Green and Blue, that are used in monitors, television screens, digital cameras and scanners. CMYK refers
to the primary colors of pigment: Cyan, Magenta, Yellow, and Black. These are the inks used on the press in "4-color
process printing", commonly referred to as "full color printing".
The combination of RGB light creates white, while the combination of CMYK inks creates black. Therefore, it is
physically impossible for the printing press to exactly reproduce colors as we see them on our monitors.
Many programs have the capability to convert the layout/images from the RGB color space to the CMYK color space.
We request that you convert your colors from RGB to CMYK if your tools allow you to. By doing it yourself, you have
maximum control over the results. You may notice a shift in color when converting from RGB to CMYK. If you do not
like the appearance in CMYK, we recommend that you make adjustments while working in CMYK (usually lightening).
Generally, you should specify CMYK color builds that look a little lighter than you want, since the dots of ink "fatten up"
on press, giving you more pigment on paper than you see on your monitor. Be especially careful to keep backgrounds
light if there is black or dark colored text over it, so that the text remains readable.
See our
RGB and CMYK Information page for more details.
How can I know what a particular CMYK color combination will look like?
To purchase a color guide with over 3,000 process colors with their CMYK screen percentages, please visit
Amazon.
Will you match a sample I print out on my own printer, or a previously printed sample?
At PrintingForLess.com, part of the way we offer fast turnaround and low pricing is by printing to a "pleasing color" standard, using standard ink densities.
Therefore, there is no guarantee that your finished piece will approximate your printed sample. This is due in part to the widely varying results from different output devices including inkjet and laser printers, continuous tone proofing devices, high-resolution film-based proofs, and different than true offset lithography. Even from one commercial printing firm to another, there can be significant differences in results. In particular, inkjet and laser prints are known to look substantially different than true offset lithography.
If you require precise color match, please contact us to arrange for a digital color proof.
Once you approve the additional fees (starting at $40), we will produce and send you a hard proof via overnight delivery. When you approve and return the proof, we will strive to match the color of the proof when printing your final piece.
There are substantial additional charges for precise color match service. Also, if you request color correction or other changes after you see your proof, there will be a minimum of another $40+ charged for color correction time and a new proof.
Bottom line: the final product we produce for you is unlikely to match the output from your inkjet -- it will look more professional!
If I'm sending a Publisher file, should I compress it with "Pack and Go," or should I just send the normal *.pub file?
While we can work with either type, we prefer to get the normal, uncompressed file. Please do not use Publisher's "Pack and Go" feature.
If you are sending Publisher files with linked graphics (generally NOT recommended in Publisher), please gather all the associated files into a single Zipped file, and send us that. Compressing files with Winzip or PK Zip (or StuffIt on the Mac) is also the preferred method for Quark, Pagemaker, Illustrator, InDesign or any file with linked graphics. If you are using a font that is not included with Publisher, please send it along with your Publisher file. You can either Zip them together, or upload the font as an additional file upload (or include it on cd or zip-disk if you are sending files via mail.)
How do I check for proper imposition or backup?
"Imposition" and "backup" refer to how the front of a printed piece is
oriented to the back. In the case of a brochure, you normally turn it over
right-to-left (like you turn the page of a book) in order to have the back
side read correctly -- not upside down. Seems simple, until you get to a
postcard where one side is layed out in landscape (horizontal) orientation,
and the other side in portrait (vertical) orientation. We use our best
judgement when imposing a job, so that it backs up in the most natural or
normal manner. Some designs, however, contain both portrait and landscape
elements on both sides, making it difficult to make a clear call. When
reviewing your proof online, we will always post the front and the back in
the orientation that they will print in relation to each other. So, if page
2 appears upside down, that is how it will be printed on the back of page
1. (Some people want it that way, so that the recipient of the piece must
turn it over top-to-bottom in order to read it correctly.) Be sure to print
out a copy of your online proof, and attach the two sides to each other to
create a "mockup" or "dummy." This is especially important when a piece will
be folded.
How much bleed should I have for an envelope?
1/16 inch is the correct amount since it will wrap a little to the back of the envelope.
More Info
Do I need to impose my business cards 8-up or 10-up if they will be
printed more than 1 to a sheet?
No, send us a single layout of your design unimposed, we will handle any
imposition needed on our end.
How should I take pictures with my digital camera?
Digital cameras are wonderful tools that allow us to capture our images in many different ways. The camera is designed to
actually take three pictures; one in red, one in green and the other in blue (similar to the way a projection TV works). It then
combines the colors together and saves the image onto the picture card. It is very important to make sure that the camera is
set to the highest quality setting possible. This means that if you can only save one image on the picture card instead of 12, 64
or 128 images, then this is good! You want to create the best quality picture that the camera can make. This will mean large
file sizes and slow downloads from the camera itself, but it will get you the best possible results from your camera.
Remember, images should be at 300 dpi in their final size in the layout!
More often than not, we notice that images that come from digital cameras print darker than expected on the printing press.
Check to see if you have a brightness option in your image editing program to lighten the entire piece. If you have the
opportunity to change the color space from RGB (red, green, blue) to the printing press colors of CMYK (cyan, magenta,
yellow, black), then do so! It is always better to have you change the color space if you can, than for us to do it. Remember,
not all colors that you can see that are created by elements of light (RGB) can be created by the elements of ink (CMYK) on
press. If you do not have this capability with your software, do not worry about it, we will change it for you for free! Finally,
we recommend that you apply a little sharpening to the image. This will make the image a little crisper and will print better on
press.
How can I tell what resolution the image from my digital camera is?
Some digital cameras will let you know what the image resolution is, while others will tell you what the pixel dimensions of
your image are. If you know what the pixel dimensions of your images are either from the camera itself or through the image
editing software, you can do a little math to determine the resolution, and the size you can print the image at for clear and crisp
printing.
Simply write down the pixel dimensions of your image and divide those numbers by 300 if the image does not include text and
400 if the image does include text. For example: An image without any text has a pixel dimension of 600 x 900 pixels. Once
each dimension is divided by 300 the result is 2 x 3 inches. This means that you can use this image at 2 x 3 inches or smaller
in your layout for quality printing results.
If your image editing software does not tell you what the pixel dimensions are, but it does tell you what the resolution is, then
you know the maximum size you can use that image in your layout. We recommend that images be at 300 dpi in their final size
in the layout and 400 dpi if the images include text. Please keep in mind that resolution and physical dimensions are in direct
proportion to each other. If you have an image that is 2 x 2 at 300 dpi and increase its size in the layout to 4 x 4 the new
resolution is now 150 dpi. So remember, when you bring an image in to your layout you can shrink it down in size (because
the resolution will increase) but you will be limited as to how far you can increase it in size. See our
Resolution page for more information on image resolution.
Where can I get more information on file and image resolution?
Our
Resolution page has a comprehensive explanation of resolution and
tips on how to properly prepare images to achieve the best quality printing.
Do you have templates to help me correctly design my project?
Templates are available on some of the product ordering pages. Our
Design Templates page has a list of currently available templates. Look for more in the near future.
How should I lay out a piece to comply with USPS mailing regulations? Do you have postcard and brochure templates?
Please see our
postcard templates and
brochure templates that have mailing requirements on them. Also, please give us a ring for further information.
Where can I get some more tips on designing a brochure?
Easy: check out
"How To Make A Super Brochure Or Mailing Piece",
Brochure Printing Design Concepts and
Brochure Design Tips for Business.
Where can I get more information on file preparation?
Our technicians are always available to assist you during business hours. You can reach us by email at
info@printingforless.com and by phone at 800-930-2423.
File Transfer
What types of storage media do you accept?
We can take your files on a CD, DVD or flash drive.
Where to send it.
How long will it take to upload my files?
It will vary depending upon your file size, the speed of your Internet connection and the volume of Internet traffic at the time you send it. Check the approximate
file upload times .
Why can't I see my graphics file in the file upload utility?
You need to change the "Files of Type" dialog box away from the default of
"HTML FILES" to "All Files (*.*)". The dialog box will then display all file types.
We apologize for this inconvenience. It is an annoying feature of some older browsers.
How do I place an order and have my graphic designer upload my files separately?
Use the ordering pages and select the " I will be having someone else upload my files. Give your designer your order number and have them upload the files from our
File Upload page. Do not have them upload the files without your order number, or we may not be able to match them with your order.
Detailed Instructions for you and the person uploading the files.
Should I do anything special if I'm on AOL?
If you use America Online (AOL) for your internet connection, you should be aware that AOL can limit your inactivity on the web and disconnect you from the internet if you are not a current, active user. Uploading files appears to be inactivity to AOL. It is recommended that you keep your AOL email account open at the same time you are uploading your files. This can trick AOL programming into thinking you are still active on the internet, thereby preventing the possibility of getting disconnected during your file upload.
Canada Customer Information
How do you handle Canadian taxes?
We do not collect the taxes. You will need to pay them at time of delivery.
- If you have a FedEx® account:
Your account will be charged the appropriate tax automatically and the shipment will be delivered without delay.
- If you do not have a FedEx® account:
Your taxes must be paid in full to FedEx®. They accept Cash, Check/Cashier's Check, and Credit Cards. If the taxes are more than $60.00, FedEx® will call to inform you of your pending shipment and the total due.
- If you live in a remote area and do not have a FedEx® account:
FedEx will call you directly and require you to pay the taxes in full over the phone before they will deliver the shipment.
Why can't I ship ground?
Because we are a major shipper and receive special pricing, it is actually cheaper, not to mention faster, to ship FedEx International Priority and FedEx International Economy. We are always working to provide the best value to our Canadian customers.
Do you work with Canadian resellers?
Absolutely. We have programs and tools to help you serve your clients. We build relationships with our
reseller network and are happy to provide you with a consultation.
Call 800-930-3938 and one of our experts will answer all your questions.
Printing Knowledge Center