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"I was very impressed with your professionalism, service orientation, and attention to detail. All aspects of the process were well done. I've dealt with a lot of printers over the years and from a customer perspective, PFL is the best overall that I have seen."
Dorene Robinson, RD CDN
Beyond Diets
Bellevue, WA
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  Call 800-­930-6040 - 7am-7pm MT  or  Email Us

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Terms and Conditions

These terms and conditions cover use of the website ("our Site"). By accessing any page of our Site, you understand and agree to be bound by these terms and conditions.

Copyright Policy

We respect the intellectual property of others, and we ask our customers to do the same.
By using our Site, you are representing that you have full rights to use the copy, design, and images in your piece without infringing the intellectual property rights of third parties. You also recognize that subject matter does not have to bear a copyright notice in order to be protected by copyright law, so absence of such notice does not necessarily assure a right to reproduce. You further warrant that no copyright notice has been removed from any material used in preparing your Content for reproduction.
You agree to indemnify and hold and our subsidiaries, affiliates, officers, agents, business partners or employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Content you submit, or transmit through our Site.
100% Satisfaction Guarantee Terms and Conditions
If for any reason you aren't fully satisfied with your printed piece, we will either reprint it or provide a refund, with the following terms and conditions:
guaranteed printing quality
  • Full refund guarantee does not apply to shipping claims. We will reprint orders damaged or lost by UPS or FedEx.
  • We reserve the right to have you return the original order, at our cost, before reprinting or refunding your order.
  • Maximum refund per order or customer is $2500. The only remedy for problems with orders over $2500 is reprinting of the order to correct product defects. We are always reasonable to work with on orders of any size, but the lawyers made us put this part in to protect ourselves from possible fraud.
  • This guarantee is limited to reprint of the original order quantity or refund of the purchase price of the order. We are not responsible for any damages or claims incurred by you or your business caused by receiving printed materials which are defective or incomplete or which you receive later than the estimated delivery date.
  • This guarantee does not cover fees for mailing service or postage or associated incidental or consequential damages or claims. is not liable for U.S. Postal Service errors, including loss or delay.

Cancellation and Correction Fee Policies

You may cancel your order anytime prior to approving your proof without incurring any charges. Full payment is due after your proof is approved.
If you find problems with your proof, you can either send us a corrected file or submit up to two rounds of minor corrections for us to make at no charge. Extensive corrections and/or design work may be subject to additional fees. Of course, there is never a charge for any corrections needed as a result of any errors we introduced in preparing your proof.

Submitted Content

You agree to not use our Site to send, upload, post or otherwise transmit any Content that violates any applicable federal or state laws. We do not control the Content posted by Customers and we do not guarantee the accuracy, integrity or quality of the Content.
You acknowledge that we shall have the right to refuse to print any Content that violates this agreement or may otherwise be obscene or objectionable. You further acknowledge that we may disclose Content if required to do so by law or in the good faith belief that disclosure is necessary to comply with legal actions or claims, or to protect the rights, property, or personal safety of our business, our customers and the public.
When you, or someone on your behalf, orders a print item under your account, you grant us the license to access and store the digital files for use in processing print orders. You agree that we have no responsibility or liability for the deletion or failure to store any Content transmitted to our Site. We may also from time to time include customers' printed pieces as samples of our products on our website or in our sample packet. You agree to grant us permission to display or mail samples of your piece(s) unless you specifically request that we do not include them in our samples.

Use of Design Templates

The pre-designed electronic templates available through this site are licensed by for use by its customers. Licensed products include pre-designed electronic template documents that you may modify on our server prior to downloading (each a "Template Design") and logo designs.
Any use of the template design Site, Content and/or Products not expressly authorized by or in breach of these terms constitutes infringement of copyright and other intellectual property rights entitling us and our Licensors to exercise all rights and remedies available under any jurisdiction. Pornographic, defamatory or otherwise unlawful use of Content or Products is strictly prohibited. You agree to comply with any applicable laws or industry codes. Template Design Content or Products shall not be incorporated into a logo, trade mark or service mark belonging to, the property of or registered by any third party. You may not falsely represent, expressly or impliedly, that you are the original creator or author of any Content or Product or that you have any other right, title or interest in the Site, Content or Products, including design elements in the logo design tools. You may not reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Products.
We provide no warranty of any kind that a logo or design created by use of this Site will not infringe or be subject to the claim of infringing any trademark or other rights of another party.
You are entitled to download low-resolution files of the selected Template Design. shall own the electronic high-resolution PDF file resulting from your placing an order using the customized Template Design. You may purchase the high-resolution PDF upon request.

Mailing List Rentals

Satisfaction Guarantee
When we provide a Mailing List for your direct mail marketing campaign, we offer a deliverability guarantee of 92% on Business to Consumer lists and 85% on Business to Business lists if mailed within 30 days of the order. Deliverability applies solely to the accuracy of the mailing addresses themselves and not to the accuracy of any other element of the mailing list, including, but not limited to, contact names and/or any other demographic/firmagraphic criteria or element.

Usage has entered into Agreements with third party vendors for the marketing and delivery of certain Data Products including Mailing Lists. You acknowledge that the Data contained in the Mailing Lists shall at all times remain the intellectual property of the third party vendor and that you have no proprietary rights to this Data or Products.
At your request, we will happily provide you an electronic copy of the mailing list we obtained for you. It is your responsibility to use this list in the manner for which it was rented which may be single use, two times use, or unlimited use within 1 year from the List creation date. Mailing Lists may be seeded to detect unauthorized use. The Mailing List may be used only for your marketing purposes and may not be transferred or sold to other parties.

We agree to maintain the confidentiality, safekeeping and protection of confidential information contained in your mailing list, whether rented from or supplied by you. Your list(s), while in our possession, shall be used only per your instructions. The use of this list(s) shall be limited solely and exclusively to the agreed upon mailing. in no way acquires ownership or rights to further usage of these names.

Limitation of Liability
In no event shall, nor any third party vendor, be liable for any incidental or consequential damages arising from the use of our Mailing Services including Mailing List rentals.

Taxes, Duties, and Customs Fees
You are responsible for any applicable taxes, duties or customs fees that may be assessed by your national, state, or local government, or by the shipping carrier.

Currency Conversion Fees
Your actual order cost will depend on your credit card bank rates and transaction and commission fees from your bank.

Privacy Policy and Credit Card Information

No information we collect for order processing or from inquiries is shared with any other company or website. Your information is only used to contact you when necessary, or to provide news, special offers or invitations to participate in customer surveys or testimonials. You may opt-out of receiving non-order related communications on our Unsubscribe page.
Credit Card information is only used to bill you for products and services ordered. Our secure shopping cart uses the latest secure server technology. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times.

Proprietary Rights

The Software and all pages within our Site are the property of "" and respective logos are trademarks and/or service marks owned by All other trademarks, service marks and logos used on our Site are the trademarks, service marks or logos of their respective owners.
Permission is granted to download and use content on our Site for private, non-commercial use only, without alterations. You can host or include the material and summary on your site or e-publication, with the link to the URL. You acknowledge that you do not acquire any ownership rights by downloading or republishing copyrighted material from our Site. If you have further questions on referring to our content including our logo, please contact or call 800-­930-6040 and ask for the Marketing Team.

Links and Dealings with Third Parties

We choose our third-party affiliates linked from Our Site carefully to ensure they provide quality products and services. You acknowledge your understanding that your access to and use of any third party website linked from our Site will be governed by the terms and conditions belonging to that third party.
We occasionally use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.