Last week I went to a workshop in Billings, MT featuring John DiJulius and his 10 Commandments of World Class Customer Service. As much as I would like to think that PFL does a great job in this area, the group I was with were pleasantly surprised to find out that we didn’t have all [...]

Anybody who knows just a little about commercial printing will tell you about the “mystique” it has. (And when I say mystique, it’s really a nice way of saying “lack of transparency and customer service.”) For such an old profession, the printing industry hasn’t evolved in the way it interacts with its customers.
Far be it [...]