Blown Away by Fed Ex - PFL Printing Blog
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"10 BEST AND 10 WORST BUSINESS CARDS"

  • slider 14 Jun 2010        By: jcooper

As a customer-centric company, Printingforless.com is always on the lookout for other businesses that are creating remarkable experiences for their clients. Recently, our Fed Ex rep Mary blew us away by going above and beyond for PFL to make sure we were able to meet a customer’s deadline.
After experiencing an unforeseen software snafu, PFL labeled more than 200 packages incorrectly before sending them off. Mary took the initiative to call in temporary help at 6:00 pm to help re-print and re-label the boxes (twice!). Then she manually looked up each individual order to obtain tracking numbers for every package. Her tenacity and commitment to customer satisfaction allowed us to meet our deadline and better serve our customers. To express our gratitude, we sent Mary a big bouquet of flowers and bought pizza for her entire crew—which they earned many times over.
The lesson: treat the customer right and everybody wins!

Read this article from American Express Open Small Business for 10 other examples of shockingly-excellent customer service. Got one to add to the list? We’d love to hear about it!