Last week I went to a workshop in Billings, MT featuring John DiJulius and his 10 Commandments of World Class Customer Service. As much as I would like to think that PFL does a great job in this area, the group I was with were pleasantly surprised to find out that we didn’t have all [...]

Given recent developments, I would remiss if I didn’t lay down my thoughts on the current state of the economy. There is enough blame to go around, no matter where you fall within the political spectrum. The very real credit market connection between Wall Street and Main Street will affect Small to Medium Enterprises (SMEs). [...]

Anybody who knows just a little about commercial printing will tell you about the “mystique” it has. (And when I say mystique, it’s really a nice way of saying “lack of transparency and customer service.”) For such an old profession, the printing industry hasn’t evolved in the way it interacts with its customers.
Far be it [...]