Find it, fix it and make it remarkable. That phrase happens to PFL’s quarterly theme, but really, it speaks more to what we have tried to do as a company to make our experiences with customers better.   The interesting thing about it is it has gotten people across many departments thinking about what they can do, whether it [...]

Here is an interesting customer of PFL’s: Extraordinary Envelope. We have had the pleasure of printing several projects for them. This is a little info about their company: At Extraordinary Envelope we are dedicated to furnishing you, our client, with custom designed, eco-friendly wedding invitation suites for those who wish to couple individual style with an [...]

Video and the internet are an awesome combination! Together they enable smart people to do great things that weren’t even possible a few years ago.  Case in point: Kimberly, one of our wonderful TSR’s (technical service reps) here at PrintingForLess.com was working with a potential customer earlier this week who had some concerns about working [...]

As an online print provider you would think we wouldn’t have a ton of interaction with our customers, but we do—countless phone calls and emails are the norm here.  PrintingForLess.com started out basically as a vending machine for printing.  As time went on we realized that something was missing—to truly satisfy customers, we needed to interact [...]

Last week I went to a workshop in Billings, MT featuring John DiJulius and his 10 Commandments of World Class Customer Service. As much as I would like to think that PFL does a great job in this area, the group I was with were pleasantly surprised to find out that we didn’t have all [...]

Anybody who knows just a little about commercial printing will tell you about the “mystique” it has. (And when I say mystique, it’s really a nice way of saying “lack of transparency and customer service.”) For such an old profession, the printing industry hasn’t evolved in the way it interacts with its customers. Far be [...]