Lately, this phrase has been getting tossed around more and more. A quick search gave me this definition, minus the word remarkable: “Customer experience is the sum of all experiences a customer has with a supplier of goods or services, over the duration of their relationship …”
Hmmm. While I think this is pretty close to right, it [...]

We just rolled out a major software infrastructure change here at PFL. It’s been months in the making and it allows for more competitive pricing, smoother price breaks, and easier concept-to-market implementation of new products. Aside from all the cool opportunities this initiative will provide for our frontline employees and our customers, I think the [...]

Last Friday PrintingForLess.com completed our annual highway clean-up.  As is the custom, we diligently trudged down the highway in front of our building picking up every piece of garbage that passers by chose to toss from their car windows and every plastic bag that the wind blows our way. 
Among the usual debris however, we found a few interesting [...]

Springtime in Montana does not serve up “normal” spring weather. A day can start with blue sky, sun and temperatures in the 60’s. By afternoon, that mellow spring day has morphed into time-lapse stormclouds racing across the horizon, and snow on their heels.
More times than I can count I have seen robins flying by, trees budding [...]

I’m a teamwork kind of guy. I’ll readily admit that I really have to work hard to stay focused and on task if I have to work completely alone on a project. Having a group I can trust and seek out to bounce ideas off of keeps my energy up, allows for greater creativity and, [...]

Tomorrow is Earth Day, a day designed to create awareness for the Earth’s natural environment. So, what are you going to do to “celebrate” it, and do something good for the place you call home? Being in Montana, the environment, nature and wilderness are important parts of my life, as well as many of my co-workers–we [...]

In today’s economy, you have either been directly affected by a Reduction in Force (RIF) or know someone who has been. Leaders of organizations, both large and small, who have had to make those tough decisions (because let’s face it, nobody goes into business in order lay people off) also have to deal with the [...]

Today we get to celebrate a big birthday and milestone: Printingforless.com turns 10! (And, for those who know him, our very own Boyd Badten, here from the beginning, celebrates a birthday of his own, and a bit more than 10 years old…)
Here are a few interesting facts about Printingforless.com:
-we went online on March 4, 1999
-our first [...]

As markets tumble out of control you may be wondering, what can I do to turn the tide? 
 If my experience in customer service here at PrintingForLess.com has taught me anything it is that referrals are the life-blood of small to medium businesses.  As much as 40% of our own new customers are a product of [...]

I’m a big believer in “first who, then what.” (From the wonderful book Good to Great) This means that having great people in place is more important than having a super-duper strategy. Why? If you have a great strategy but you don’t have the people who can execute on that strategy, you’re out of luck. [...]