Find it, fix it and make it remarkable. That phrase happens to PFL’s quarterly theme, but really, it speaks more to what we have tried to do as a company to make our experiences with customers better.
The interesting thing about it is it has gotten people across many departments thinking about what they can do, whether it is a quick fix or a more involved project, that will impact how we do business and how we impact our customers–in a “remarkable” way.
Maybe it is a better way to organize meetings or improve processes for sales calls, project work, etc. Many times, that “thing” we have been doing the same way has a better way. The trick isn’t just finding out how to fix it, but make it remarkable–look at it from the eyes of your customer, not just how it makes your life easier. That can be definitely tougher, but in the end, it can create a more lasting improvement.